Privacy Policy October 2024
How I use your personal information
Your information will be held by Rebecca Owen trading as The Body Balance Clinic.
This privacy notice is to let you know how I promise to look after your personal information. This includes what you tell me about yourself, what I learn by having you as a patient/class participant, and the choices you give me about what marketing you want me to send you. This notice explains
how I do this and tells you about your privacy rights and how the law protects you.
- My Privacy Promise
I promise to keep your data safe and private
Not to sell your data
To give you ways to manage and review your marketing choices at any time
If you have any questions, or want more details about how I use your personal information, you can ask me by writing to me at 73A Stockport Road Denton Manchester M34 6DD, Phone on 07925 123 546 or email at the [email protected]
Who I am
I am a qualified Level 3 Sports Massage Therapist, Baby massage therapist, Pregnancy massage therapist, Hot Stone massage therapist
What I use your information for
1) To manage my relationship with you by keeping my records up to date, working out which of my products and
services may interest you and telling you about them.
2) To study how my clients use products and services and develop products and services, and what I charge for them
3) To provide advice or guidance about my products and services.
4) To deliver my services by being efficient about how I fulfil my legal and contractual duties.
5) To manage client payments by complying with regulations that apply to us.
6) To manage risk for me and my clients and to obey laws and regulations that apply to us. To respond to complaints and seek to resolve them by being efficient about how I fulfil my legal and contractual duties.
7) To run my business in an efficient and proper way. This includes managing my financial position, business capability, planning, communications, corporate governance, and audit by complying with regulations that apply to me and by being efficient about how I fulfil my legal and contractual duties.
I use your information in this such way..
Contact....how to contact you
Transactional .....Details about payments to and from your accounts with me, and insurance claims you make
Contractual Details.....about the products or services I provide to you.
Behavioural Details.....about how you use my products and services.
Communications.....What I learn about you from letters, emails and conversations between us.
Documentary Data Details.....about you that is stored in documents in different formats, or copies of them. This could include things like my consultation notes and any documentary information that you share with me.
Special types of data.....The law and other regulations treat some types of personal information as special. I will only collect and use these types of data if the law allows me to do so:
• Racial or ethnic origin
• Religious or philosophical beliefs
• Health data including gender
Consents.....Any permissions, consents or preferences that you give us. This includes things like how you want me to contact you.
Where I collect personal information from...
I may collect personal information about you from these sources:
DATA YOU GIVE TO US:
When you apply for an appointment
When you talk to me on the phone or in clinic
When you use my websites
In emails and letters
In patient/class participant surveys
If you take part in my competitions or promotions.
DATA I COLLECT WHEN YOU USE MY SERVICES.
This includes the amount, frequency, type, location, origin and recipients:
PAYMENT AND TRANSACTION DATA.
Profile and usage data. This includes the profile you create to identify yourself when you connect to my internet booking service.
IF YOU CHOOSE NOT TO GIVE PERSONAL INFORMATION
I may need to collect personal information by law, or under the terms of a contract I have with you. If you choose not to give me this personal information, it may delay or prevent me from meeting my obligations. It may also mean that I cannot deliver the services for which you originally contacted me. It could mean that I cancel a product or service you wanted. Any data collection that is optional would be made clear at the point of collection.
MARKETING
I may use your personal information to tell you about relevant products and offers. This is what I mean when I talk about ‘marketing’.
The personal information I have for you is made up of what you tell me, and data I collect when you use my services, or from third parties I work with. I study this to form a view on what I think you may want or need, or what may be of interest to you. This is how I decide which products, services
and offers may be relevant for you.
I can only use your personal information to send you marketing messages if I have either your consent or a ‘legitimate interest’. That is when I have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.
You can ask me to stop sending you marketing messages by contacting me at any time.
Whatever you choose, you'll still receive appointment information.
I may ask you to confirm or update your choices in future. I will also ask you to do this if there are changes in the law, regulation, or the structure of my business. If you change your mind you can update your choices at any time by contacting me
HOW LONG I KEEP YOUR PERSONAL INFORMATION
I will keep your personal information for as long as you are a client/class participant of The Body Balance Clinic.
After you stop being a client/class participant, I may keep your data for up to 10 years for one of these reasons:
• To respond to any questions or complaints.
• To show that I treated you fairly.
• To maintain records according to rules that apply to this business.
I may keep your data for longer than 10 years if I cannot delete it for legal, regulatory or technical reasons. I may also keep it for research or statistical purposes. If I do, I will make sure that your privacy is protected and only use it for those purposes.
HOW TO WITHDRAW YOUR CONSENT
You can withdraw your consent at any time. Please contact me if you want to do so.
If you withdraw your consent, I may not be able to provide certain products or services to you. If this is so, I will tell you.
HOW TO COMPLAIN
Please let me know if you are unhappy with how I have used your personal information. You can contact me by the options shown above.
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern.